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RETURNS/EXCHANGES INFORMATION

Slipfree items that are purchased online from our website can be returned within 30 days of the purchase date to be exchanged or for a full refund of the amount paid for the items (excluding delivery or return postage costs).

  • All Slipfree items must be returned unused and unworn in a saleable condition. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer .
  • For Shoes: shoes must still be connected as a pair and please make sure they are tried on a carpeted area. We cannot accept returned shoes that are marked on the sole.
  • For Swimwear: For the purpose of hygiene, swim shorts, bikini bottoms and swimsuits should be tried on over underwear and on returning items, all labels must still be attached (we will not be able to accept returns of swimwear where labels have been removed)  
  • The condition of the product is left to the discretion of Slipfree® UK.

 

If you are looking to return Slipfree® items purchased online for an exchange or refund, please follow these steps:

    1. Package the items securely using the mailing bag the items were  delivered in.

       

    2. Please include a note detailing your name, order number and whether you are looking to exchange or receive a refund (this can be written on the original delivery note which already details your name and order number). Please also include a note indicating the reason for return or exchange.

       

    3. Please label the parcel to be returned to the following address: 

       

      Slipfree (QMS)
      Artington Manor Farm (Pew Corner)
      Old Portsmouth Road
      Artington
      Guildford
      Surrey
      GU3 1LP
      United Kingdom

    4. Take the package to the Post Office and return to us (please note buyer is  responsible for return postage costs, you are responsible for the item until it arrives with us, so keep your proof of postage)
Helpful Hint: The large majority of our packaging meets large letter requirements and should be classed as this if returning 1 or 2 items. If you are returning 3 items or more then the item will likely be classed as a small parcel
  • Unfortunately, we cannot accept responsibility/reimburse for any lost or damaged returned items.
  • We cannot accept returns for shoes or swimwear purchased through a retail store, please contact the store you purchased from to understand their returns policy.

 

Upon receiving your returned Slipfree® items we will either:
  1. Process an exchange within 3 working days of receiving the item (Shipping is free on replacement items)

     

    OR

     

  2. Process a refund for the purchase price of the items (excluding delivery and return postage costs). This will be processed within 3 working days to the original payment method used (Unfortunately, we cannot refund different accounts or cards.). You will receive an automatic email to notify you that your refund has been issued. 
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If you have any questions, please email us at: help@iloveslipfree.co.uk 

 

CANCELLING AN ORDER

 

Your right to cancel as per the Consumer Contracts Regulations 2013 allows you to cancel your order within 14 days of receiving it. However, an order can only be cancelled if it has not already been posted. If your order has already been processed and is in transit, it is not eligible for cancellation. In this case, your return/cancellation must be actioned via the returns process once the order has arrived.

FAULTY ITEMS

If you have received a faulty item, firstly we are so sorry, please contact us via the contact us form or email us at help@iloveslipfree.co.uk.

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