DELIVERY INFORMATION

DISPATCH TIMES:

  • Orders will be dispatched the same day for orders received by 1pm or the next working day (Mon-Fri, Excl Bank Holidays) for orders received after 1pm.                                                                                                                                                          

UK DELIVERY OPTIONS:  

Postage is FREE for orders over £40 (Aim to deliver in 2 working days, this is a tracked service) and from only £2.95 for orders under £40!

  1. Standard Delivery (£2.95) Royal Mail Tracked 48! Delivery Aim 2-3 Working days from dispatch
  2. Express Delivery (£3.95) Royal Mail Tracked 24! Delivery Aim 1 Working day from dispatch

REPUBLIC OF IRELAND DELIVERY OPTION:

  1.  Standard Shipping (£6.50) using Royal Mail International. This will take approximately 5-7 working days to arrive with you. This service is not tracked and will not require a signature. 

Deliveries to the Republic of Ireland may be subject to delays due to customs checks. 

Taxes (VAT) and a clearance fee on orders containing adult Items will be due and and you as the purchaser will be responsible for the payment of any such fees on request prior to delivery of items. For more information, please contact your local customs office. 

Please note if Customs requires to see an invoice in order to clear your order. Your order confirmation email serves as your invoice and contains all the required information.

 

CHANNEL ISLANDS & ISLE OF MAN DELIVERY OPTION:

Postage is FREE for orders over £40 (Aim to deliver in 2 working days, this is a tracked service) and from only £1.95 for orders under £40!

  1. Standard Delivery (£2.95) Royal Mail Tracked 48! Delivery Aim 2-3 Working days from dispatch
  2. Express Delivery (£3.95) Royal Mail Tracked 24! Delivery Aim 1 Working day from dispatch

    Deliveries to the Channel Islands/Isle of Man may be subject to delays due to customs checks. 

    Taxes (VAT) and a clearance fee on orders containing adult Items will be due and and you as the purchaser will be responsible for the payment of any such fees on request prior to delivery of items. For more information, please contact your local customs office. 

     

    • Once you have placed your order, you should receive 2 emails from us – an order confirmation and a confirmation of posting. Please check the details in your order confirmation carefully, including sizes ordered and the shipping address. You have a window of 30 minutes from placing your order to make any available changes or cancel your order from the link in your order confirmation email.
    • If you’ve received an email to notify you that your order has been shipped, but you haven’t yet received it in the time you had expected based on the delivery method chosen, please contact us and we will try to resolve this as quickly as possible for you.

    If you have any questions about your order, please email us at help@slipfree.co.uk including details of your order number.

    Non-Delivery due to incomplete or incorrect address:

    If a parcel cannot be delivered because the address provided at checkout was incomplete, incorrect, or otherwise undeliverable, and the item is subsequently returned to us by Royal Mail, the following applies:

    1. We will process a refund within 3 working days for the value of the item(s) once the parcel has been received back into our possession and inspected.
    2. The refund will exclude the cost of outbound postage and the cost of return postage charged to us by Royal Mail, as these costs are incurred directly as a result of the address error and are non-recoverable.
    3. It is the customer's responsibility to ensure the delivery address provided at checkout is complete and accurate. On checking your order confirmation you are able to amend an incorrect shipping address within 30 minutes of placing the order via your order confirmation email. We are not liable for delays, non-delivery, or additional charges arising from incorrect address details supplied by the customer.
    4. If you notify us before the item is refunded and wish for it to be re-sent rather than refunded, a new postage charge will apply for re-dispatch.