Are you open for business and shipping orders ?
We are absolutely open for business during this time. Our warehouse team are working safely to dispatch orders Monday-Friday.
What delivery service are you using currently?
We have changed our standard delivery service to be an express service and have lowered the the price of standard shipping to be £1.95 or free on orders over £40.
We also offer a guaranteed next day delivery service for orders placed Monday to 12pm on Thursday and a Saturday guaranteed service for orders placed between Thursday 12.01pm and Friday 12pm.
Please note our standard Royal Mail delivery service is not always sent using a tracked service. We do receive delivery confirmation, however we are not able to locate the exact whereabouts of your item as it works its way through the Royal Mail network to you.
How long should my order take to arrive?
We are finding with the current situation that within mainland UK in some areas of the country orders are taking longer than normal from dispatch from our warehouse to arrive, despite them being sent on an express service which would normally take 1-2 days. Royal Mail are rightly prioritising NHS deliveries and then doing their best under exceptional circumstances to deliver an increasing volume of parcels to customers as quickly as possible.
If your order has not arrived 2 weeks from the date of dispatch (you will receive an email when your order is dispatched) please email us at email@example.com to make us aware of this and we can look at a plan to resolve
I placed my order a week ago and i still haven't received it?
We apologise your order hasn't arrived with you as quickly as they normally would. Royal Mail are rightly prioritising NHS deliveries and then doing their best under exceptional circumstances to deliver an increasing volume of parcels to customers as quickly as possible. We are finding with the current situation that in some areas of the country orders are taking longer to arrive, despite them being sent on an express service which would normally take 1-2 days.
If your order has not arrived 2 weeks from the date of dispatch (you will receive an email when your order is dispatched) please email us at firstname.lastname@example.org to make us aware of this and we can look at a plan to resolve.
I want to return or exchange and item but am self isolating and can't get to the post office. What should i do?
No problem at all, we are here to help. Our existing return policy states you have 30 days to return any items for exchange or refund. If you want to return or exchange an item please email us at email@example.com where we can provide our returns form and discuss options if you are unable to return items to us within 30 days at this time.
Can I get my order delivered next day?
We know what it’s like when you find that perfect item and need it straight away. We do offer a guaranteed next day postage option for orders placed Monday to 12pm on Thursday and Saturday Guaranteed for orders placed Thursday 12pm to Friday 12pm. Guaranteed packages will be sent using Royal Mail Guaranteed Next Day or Saturday by 1pm service and will require a signature upon delivery.
Our express postage service uses Royal Mail 24 who also aim to deliver the next day* (and most often do!), however this service in not guaranteed.
(* there is likely to be a delay currently due to CV-19 Pandemic)
My child or I am in-between sizes, would you recommend buying bigger or smaller?
One of the many beauties about Slipfree® shoes are that each size spans 2 shoe sizes as they are made from a stretchy fabric. If after checking out our size guide and comparing the sole length measurements you are still unsure, please get in touch so we can help you find the right size via our online chat or email us on firstname.lastname@example.org
I wish I had ordered a different size/style. Can I exchange?
No problem, we want to ensure you have the perfect pair of Slipfree® protecting your feet. You can exchange your unworn Slipfree®s for a different size or design within 30 days. Please see our Return Information on how to do this
I love Slipfree® and would love to stock them in my store, is this possible?
We love Slipfree® too and would be delighted to discuss retail opportunities with you further. Please see our Wholesale Enquiry Page for more information.
I have seen a design in the children’s section I would love to buy in adult’s size. Would this be possible?
We don't currently offer every design in adult’s sizes but offer a range of designs we feel adults would love to wear, whether wearing alone or with matching children’s shoes for that Mini Me or Family set. However please do message us via our contact us form or email at email@example.com if you would like to discuss further.
How do I wash the shoes?
We recommend hand washing thoroughly in warm water with mild soap after each use and air drying inside out ready for their next adventure!
I bought some slipfree® shoes in a store. How can I return them?
We’re sad to hear you would like to return your Slipfree® shoes (we hope it’s just to change the size or style). You will need to contact the store you bought them from to ask about their return policy as we are unable to accept returns for shoes not ordered via our website.
I missed the 30 day return deadline and want to return the shoes. What can I do?
We know what it’s like, life is hectic and sometimes things & jobs get missed. Don’t panic as all is not lost. We are able to review, case by case, extended returns at our discretion so please fill in our contact us form or email us at: firstname.lastname@example.org
Aaah the style I really want is out of stock in the size I need. When will you get more in?
You clearly have great taste as many other people liked this style too! Please click on the link Size sold out? Notify me when available underneath the Add to Basket button on the product page and we will let you know when your favourite style is back in stock (this service is not available for our outlet designs)
How long does it take for my return to be processed?
We totally understand you want your money back in your account as soon as possible and our team work hard to process refunds as soon as we receive them back to us.
Upon receiving your returned Slipfree®s, a refund of the purchase price will be issued within 3 business days by us. This refund will be issued to the payment method that was used to make the original purchase and your bank will then apply the refund to your account which can take up to 5-10 days. Unfortunately, we cannot refund different accounts or cards.
The shoes I received are faulty. What can I do?
We are so sorry you have received a faulty pair, we meticulously check the shoes before dispatching them to ensure you receive a perfect pair, but it sounds like we may have missed one and for that we profusely apologise. Please contact us via the contact us form or email us at email@example.com so we can ensure we resolve this for you.
Can you ship these abroad?
We currently ship to addresses in the UK & IRL, however if you live elsewhere, please email us as firstname.lastname@example.org and we will do our best to help.
I am having problems with the website. Please can you help?
Computers are great until they stop working! If you are having problems with our website, please email us at email@example.com and we will get on to it right away!
if we have not quite managed to answer your question here, we would love to hear from you. Please fill out our contact us form or email us at firstname.lastname@example.org