FAQ's

We know what it's like when you've found the perfect swim shoe and need it to arrive asap in time for your holiday, day trip, swimming lesson..

That's why we offer two delivery speeds:

• Standard - aim 2-3 days delivery from dispatch
• Express  - aim 1-2 days delivery from dispatch

Our Express option uses Royal Mail's tracked 24 service, which aims to land on your doorstep the very next day. We can't make any ironclad promises (nobody can outsmart the postal gods), but with a 95% next-day success rate, the odds are pretty good .

You might wonder why we don't offer a fully guaranteed next-day service. Simple maths, really: that option now costs over £10, which is an extra £6 for just a 5% increase in certainty. We'd rather pass the savings on to you and let that 95% do the talking.

Also worth noting based on the time of your order. Our warehouse are super speedy and will dispatch all orders the same day if received by 1pm (Monday to Friday, Excl Bank Holidays) 

👣 Slipfree® shoes are wonderfully stretchy, which means each size can comfortably cover more than one shoe size. Great news for fast-growing feet, but it does make choosing the right size a little different from what you might be used to.

👣 Because of this, it’s best not to rely solely on your child’s current shoe size. Traditional shoes often include extra growing room, so even if they’re still wearing a certain size, their feet may have already moved on. It can be a bit misleading, and that’s where measuring comes in.

👣 To get the best fit, we recommend a quick measure at home. Simply place your child’s foot on a piece of paper, mark the back of the heel and the tip of the big toe, and measure the distance between the two. It’s always worth measuring both feet, as one is often slightly bigger. Use the larger measurement and compare it to the maximum sole length in our size guide chart .

👣 When trying them on, you’re looking for a little wiggle room around the toes for comfort and a long lasting wear. There is a 2cm jump in sole length between the Kids sizes, so if your little one is at the start of that size, they may feel a little roomy at first. In many cases, that extra space sits at the heel rather than the toes, but it’s still important to check the fit and make sure it feels secure and doesn’t create a trip risk.

👣 Measuring first and choosing second is the simplest way to get a comfortable, secure fit that’s ready for plenty of play.

 If  you are still unsure, please get in touch so we can help you find the right size on help@slipfree.co.uk

We love Slipfree® too and would be delighted to discuss wholesale opportunities with you further. Please see our Wholesale Enquiry Page for more information.

We don't currently offer every design in Older Children's/ Adult sizes but offer a range of designs we feel older children and adults would love to wear, whether wearing alone or with matching children’s shoes for that Mini Me or Family set. However please do message us via our contact us form or email at help@slipfree.co.uk if you would like to discuss further. 

After each use, it’s best to give your Slipfrees a gentle wash. You can use a squirt of mild soap and warm (not hot) water. Drying them flat, inside-out, is best.

Following a few rules will help to keep your Slipfrees
looking gorgeous:

• Don’t machine wash
• Don’t take them to the dry cleaners (they’ll look at you funny)
• Don’t use harsh detergent or bleach
• Don’t iron them.

 sorry but:

When you love your Slipfree shoes and wear them in the pool and sunshine, some fading may occur. It’s caused by chlorine and UV rays. Chlorine sadly isn't a friend to fabrics. Fortunately, a little fading won’t
stop you enjoying the benefits of Slipfree and a little rinse under the tap after each wear will help keep any fading to a minimum.

The super thin soles can start to show signs of wear after lots of enthusiastic play, particularly if the floor is a little rough underfoot or more weight is applied on tippy toes! But you can expect your Slipfrees to provide plenty of play-time before you have to give up on them.

We’re sad to hear you would like to return your Slipfree® shoes (we hope it’s just to change the size or style). You will need to contact the store you bought them from to ask about their return policy as we are unable to accept returns for shoes not ordered via our website.

We know what it’s like, life is hectic and sometimes things & jobs get missed. Don’t panic as all is not lost. We are able to review, case by case, extended returns at our discretion so please fill in our contact us form or email us at: help@slipfree.co.uk

You clearly have great taste as many other people liked this style too! There are 2 steps to finding out more info about a sold out style:

1) Please hover over a sold out size and often information about any restock dates will be given here.

2) Please click on the link Size sold out? Notify me when available underneath the Add to Basket button on the product page and we will  let you know when your favourite style is back in stock (this option is not available for our outlet designs which won’t be restocked)

We totally understand you want your money back in your account as soon as possible and our team work hard to process refunds as soon as we receive them back to us.

Upon receiving your returned Slipfree®s, a refund of the purchase price will be issued within 3 business days by us. This refund will be issued to the payment method that was used to make the original purchase and your bank will then apply the refund to your account which can take up to 5-10 days. Unfortunately, we cannot refund different accounts or cards.

We are so sorry you have received a faulty pair, we meticulously check the shoes before dispatching them to ensure you receive a perfect pair, but it sounds like we may have missed one and for that we profusely apologise. Please contact us via the contact us form or email us at help@slipfree.co.uk so we can ensure we resolve this for you.

We currently ship to addresses in the UK & IRL, however if you live elsewhere, please email us as help@slipfree.co.uk and we will do our best to help.

Computers are great until they stop working! If you are having problems with our website, please email us at help@slipfree.co.uk and we will get on to it right away!