Hi Lauren.

Hope you are well.

We are so very sorry the seam split on the side of your shoes after your holiday. This is not what is usually experienced with Slipfree®. This may have been caused if the sizing wasn't quite right and they were on the tighter side for the wearer. alternatively it could have been a very rare defect in the stitching.

With regards to the foil fading, we do appreciate it's dissapointing if the foil fades over time as they do look so fabulous when the foil is in tact, however thankfully this only affects the shoes cosmetically and any fading on the finny design would reveal a lovely ombre rainbow pattern. We do make customers aware of this before they make their purchase as foil-prints are not as durable, and the effects of heat, friction and being in contact with water may cause fading and wear. The fading can also be accelerated by how much contact the upper fabric has with the ground as opposed to just the soles in the way a child can play or move as well as the differing levels of chlorine in different pools which can be minimised by rinsing thoroughly after each wear.

We are delighted we could replace the shoes for your that had split and hope your daughter continues to enjoy the benefits of her Slipfrees.

Slipfree x

Hi Johanna

Hope you are well.

We were so sorry to hear you had an issue with your shoes on this occasion. This is not what is usually expereinced and we are glad to have made contact with you to rectify this.

The soles of Slipfree are thin and flexible to allow the wearer a barefoot feel and to allow the wearer to easily swim in them. With regards to the holes forming under the toe area, this can be caused (usually over a longer period of time) if a child applies more pressure through their toes than evenly across the whole sole of the foot in the way they walk, run or play, this can sometimes be seen on only one foot depending on how/where the most pressure is applied and is specific to the wearer which is why you may see this on one child but not another when using them in the same places. This can often change as a child grows. Such wear can also be accelerated by the temperature underfoot as well as the abrasiveness of surfaces worn on.

We could see from the images you shared, holes forming right at the ends where the big toe sits, which can be caused if the sizing isn't quite right, for example if there is not quite enough wiggle room in the toe area. The force of the big toe on the front seam repeatedly when a child runs and stops suddenly can cause pressure that eventually will start to open.

We are delighted we could replace the shoes for you with a bigger size and hope that they will continue to protect your little ones feet.

Slipfree x

Hi Samantha

Hope you are well

We are delighted to hear the shoes helped keep your little one safe on holiday but we are sorry you had an issue with the durability on this occasion and we are glad our team could make contact to understand the issue further.
We are always keen to ensure that each wearer is wearing the perfect size Slipfree® to get the maximum protection and comfort from our shoes. Sometimes if we see wear on the front seams, this can lead us to check that the sizing is correct and the foot is not causing too much pressure, which over time can cause the seam to open.
We want you to always be delighted with your Slipfree experience as the shoes do such an important job protecting feet so are glad we could send a replacement pair in a bigger size so you have a new pair which should last much longer on your next adventure.
We appreciate the feedback and continued support.
Slipfree® x